Understanding e-mail etiquette
E-mail is convenient, which is why you often rely on it at work. However, like all workplace tools, there are best practices to consider regarding its use. The following information will help you review how you have been using e-mail on the job and help you determine whether you can make improvements that will enhance your professionalism. For example, an e-mail message with a clear, actionable subject line is easier for everyone to understand and react to. Can your organization rethink or even standardize the way that subject lines are written?
One thing that you might not have considered is that consistent and courteous use of e-mail can reduce your liability risk. If everyone in your company uses e-mail in accordance with standards of business conduct, you have a greater chance of pleasing customers, of making a positive impression on colleagues, and of potentially preventing legal issues that arise from improper employee conduct.
You can use Microsoft Office Outlook 2003 in several ways to keep e-mail consistent and courteous. Something as simple as an e-mail signature gives people immediate access to your job title and contact information, such as your phone number. The Bcc field in Outlook provides another opportunity to improve your e-mail etiquette and show consideration for your colleagues. Learn how to use, not abuse, the blind carbon copy feature.
These simple tools and suggestions can keep e-mail flowing and enhance your company's communication skills.
· Keep e-mail professional and appropriate (Demo)See how the Microsoft Office System can help your e-mail make the right impression.
· 12 tips for better e-mail etiquette (Article)Let Laura Stack, The Productivity Pro®, show you how to improve the way you communicate by e-mail with colleagues.
· Control risk by controlling e-mail content (Article)More than manners: Learn how e-mail etiquette can reduce the risk of liability.
· Create a signature for messages (Article)Give your e-mail messages a professional and consistent look by using an e-mail signature.
· Use Bcc effectively (Article) Enhance your e-mail etiquette by using the Bcc field properly.
